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Shipping Policy

Last updated November 2025.

We aim to provide safe, reliable delivery for all plants, livestock, and aquatics products.
This Shipping Policy explains how and when orders are dispatched and what customers can expect during transit.

 

1. Dispatch Times

  • Orders are usually dispatched within 1–2 business days.

  • Posting days generally fall Monday to Thursday, but this may vary around bank holidays or during busy periods.

  • Dispatch may also be delayed during extreme weather to protect live plants and livestock.

 

2. Shipping Methods

We ship using Royal Mail and trusted courier services. Available options include:

  • Royal Mail 2nd Class (or equivalent courier service)

  • Royal Mail 1st Class (or equivalent courier service)

  • Shrimp orders are always sent via Royal Mail Tracked 24 or another equivalent tracked next-day service, in line with our Live Arrival Guarantee.

All available delivery options and prices are shown at checkout.

 

3. Live Plant & Livestock Safety

To ensure the best possible condition on arrival:

  • All plants are packed securely and inspected before dispatch.

  • Live animals (shrimp, snails, etc.) are packed using appropriate insulation and breathable or specialist bags.

  • During cold or extreme weather, we may hold or delay orders until conditions improve for the safety of livestock and plants.

 

4. Local Collection

Local collection is available by prior arrangement only.
Please contact us before placing an order if you wish to arrange collection.

 

5. Damaged Parcels & Reporting Timeframes

To help us resolve issues quickly:

  • Damaged parcels or missing items: must be reported within 48 hours of delivery.

  • Plant issues: must be reported within 24 hours of delivery with clear photos.

  • Shrimp DOA: covered separately under our Live Arrival Guarantee (2-hour window and unopened bag photos required).

These timeframes ensure we can investigate issues with couriers and provide fair solutions.

 

6. Incorrect or Incomplete Addresses

We cannot refund or replace orders that fail to arrive due to:

  • Incorrect address details provided by the customer

  • Customer not being available to receive the parcel

  • Parcels returned to sender due to non-collection

Refunds are not offered when delivery failures are caused by customer error.

If you have any questions about shipping, you can contact us at:
info@inandoutaquatics.co.uk

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