Privacy Policy
Trading Name: In & Out Aquatics
Location: Gillingham, Kent, ME7, United Kingdom
Email: info@inandoutaquatics.co.uk
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (inandoutaquatics.co.uk) or make a purchase.
1. Information We Collect
We may collect the following information:
1.1 Personal Information (Provided by You)
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Name
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Billing and delivery address
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Email address
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Phone number
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Payment details (processed securely by third-party providers — we do not store full card details)
1.2 Automatically Collected Information
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IP address
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Device and browser type
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Pages viewed and time spent on the website
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Cookies and analytics data
This helps us improve website performance and customer experience.
2. How We Use Your Information
We use your information to:
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Process and dispatch orders
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Send order updates and respond to queries
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Manage payments and refunds
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Improve website functionality and customer experience
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Detect and prevent fraud
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Comply with legal and tax obligations
We do not sell or share your personal data with third parties for marketing.
3. Payment Processing
All payments are handled by secure third-party processors such as:
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Stripe
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PayPal
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Apple Pay
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Google Pay
These providers use secure encryption.
We never see or store your full card details.
4. Cookies & Tracking Technologies
Our website uses cookies to:
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Enable basic website functions
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Remember your preferences
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Improve site performance
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Analyse traffic and user behaviour
You can control or delete cookies through your browser settings.
5. How Your Data Is Stored
Your information is stored securely using encrypted systems and trusted service providers.
We keep personal data only as long as necessary to:
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Process orders
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Meet legal, tax, and accounting requirements
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Resolve disputes
After this period, data is securely deleted.
6. Sharing Your Information
We may share limited information only with:
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Delivery services (Royal Mail, couriers) to fulfil your order
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Payment processors to handle secure payments
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Website providers (e.g., Wix) to run our online shop
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Legal or regulatory bodies when required by law
We do not sell, rent, or trade your personal information.
7. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete data
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Request deletion of your data (where legally permitted)
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Object to certain types of processing
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Request data portability
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Withdraw consent for marketing (if applicable)
To exercise your rights, email: info@inandoutaquatics.co.uk
8. Email & Marketing
We may send occasional updates, offers, or product information only if you choose to subscribe.
You can unsubscribe at any time using the link in our emails.
We will never send spam or sell your details to other companies.
9. Children’s Privacy
Our website is not intended for children under 16.
We do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
We recommend reviewing their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, contact us at: